Contact details

For queries regarding your travel insurance, please contact your local Mondial Assistance office, based on your country of residence

1. Sales and general enquiries can be transferred to:

Australia
1800 119 862
MHinsure-sales@mondial-assistance.com.au

France
+33 1 42 99 82 81
MHinsure-sales@mondial-assistance.fr

Germany
+49 (0) 89 6 24 24 539
MHinsure-service@elvia.de

Italy
+39 02 23695455
MHinsure@mondial-assistance.it

Malaysia
1800 806 376 (within Malaysia)
03 6207 4114 (reverse charge call from overseas)
MHinsure-sales@mondial-assistance.com.my

Netherlands
+31 (0) 20 5929886
MHinsure-sales@mondial-assistance.nl

New Zealand
0800 438 410 (within New Zealand)
MHinsure-sales@mondial-assistance.com.au

Singapore
+65 6222 3342
MHinsure-sales@mondial-assistance.com.sg

Sweden
information@elviatravel.com

United Arab Emirates
+973 1330 3333
general.takaful@allianz.com.bh

United Kingdom
+44 (0)20 8603 9522
Insurance@mondial-assistance.co.uk

2. Claim enquiries and assistance helpline can be transferred to:

Australia
1300 725 154 (within Australia)
+61 7 3305 7499 (reverse charge call from overseas)
MHinsure-claims@mondial-assistance.com.au

France
01 42 99 02 02 (within France)
+33 1 42 99 02 02 (reverse charge call from overseas)
MHinsure-sales@mondial-assistance.fr

Germany
+ 49 (0) 89 6 24 24 – 245 (reverse charge call from overseas)
MHinsure-service@elvia.de

Italy
+39 02 26609982
MHinsure@mondial-assistance.it

Malaysia
1800 806 377 (within Malaysia)
03 6207 4115 (reverse charge call from overseas)
MHinsure-claims@mondial-assistance.com.my

Netherlands
+31 (0)20 - 592 98 95
MHinsure-sales@elvia.nl

New Zealand
0800 630 117 (within New Zealand)
+61 7 3305 7499 (reverse charge call from overseas)
MHinsure-claims@mondial-assistance.com.au

Singapore
+65 6222 3350 (reverse charge call from overseas)
MHinsure-claims@mondial-assistance.com.sg

Sweden
+31 20 592 98 96 (reverse charge call from overseas)
information@elviatravel.com

United Arab Emirates
+973 1330 3333 (Claims)
+44 20 8239 3966 (Emergency Assistance)
claims@allianz.com.bh (Claims) / international_dept@mondial-assistance.co.uk (Emergency Assistance)

UK
+44 (0)20 8603 9524 (Claims)
+44 (0)20 8603 9521 (Medical Assistance)